Predictive CRO (Conversion Rate Optimization) is our unique, AI-driven process that moves beyond traditional A/B testing. Included in The Elite package, our system uses machine learning to analyze thousands of user data points weekly (scroll depth, mouse movement, exit intent) to predict which design changes (CTAs, headlines, layouts) will yield the highest lead conversion, automatically implementing the winning variations in real-time without human intervention.

In South Africa, where connection stability can vary, 24/7 uptime monitoring is non-negotiable, especially for e-commerce. Our system proactively monitors your server every 60 seconds. If your site goes down, we are alerted instantly and begin work immediately, minimizing the costly loss of sales and protecting your search ranking from the negative impact of extended downtime.

Absolutely. All our packages include Bug Fixes and Error Resolution. This covers technical issues like broken links, plugin conflicts, theme errors, and compatibility issues arising from software updates. Our Elite package includes Unlimited Support Requests and priority response times to ensure critical errors are addressed and resolved within 24 hours.

While the exact increase varies based on the site’s starting point, our Velocity and Elite packages guarantee your website will consistently score in the “Green” category (90-100) on Google PageSpeed Insights for core Web Vitals. Our AI Performance Tuning typically results in a $40\%$ reduction in Largest Contentful Paint (LCP), which is critical for both user experience and Google SEO rankings in South Africa.

We offer tiered priority response based on your package:

• The Core (Stability): 8-12 hour response for non-critical issues.

• The Velocity (Growth): 4-6 hour guaranteed response time.

• The Elite (AI Automation): Priority 1-hour guaranteed response time for critical, site-down emergencies. Our 24/7 monitoring alerts us instantly, ensuring minimum downtime for your South African business.

We offer tiered priority response based on your package:

• The Core (Stability): 8-12 hour response for non-critical issues.

• The Velocity (Growth): 4-6 hour guaranteed response time.

• The Elite (AI Automation): Priority 1-hour guaranteed response time for critical, site-down emergencies. Our 24/7 monitoring alerts us instantly, ensuring minimum downtime for your South African business.

No. We pride ourselves on full pricing transparency. Our packages clearly state what is included. The listed monthly fee covers all maintenance tasks, reporting, and access to our core AI tools. The only potential external cost not included is for any premium third-party plugins (e.g., advanced security firewalls or specific e-commerce extensions) that your website may require.

Yes, we work with all major South African hosting providers, including Hetzner, Afrihost, and R-Logic. If your website is hosted elsewhere, we will liaise directly with your current provider’s technical support team to manage updates, migrations, DNS records, and server-level security. We also offer our own High-Speed, AI-Managed Hosting as an optional upgrade for optimal performance.

Our maintenance packages do not typically include the cost of third-party hosting or domain renewal fees, as those are paid directly to the provider. However, we handle the technical management of your hosting environment—including server-side caching, database optimization, and DNS configuration—to ensure peak performance, regardless of your host. We manage the renewals, but the fees are passed through transparently.