Designtalks Client Support Center: Your Digital Success Partner

The process depends on your specific E-commerce platform (e.g., WooCommerce for WordPress, or Shopify).

• General Steps: Log in to your Content Management System (CMS) dashboard, navigate to the Products section, click Add New or select an existing product to edit, and then update the title, description, pricing, images, and inventory.

• Need a Walkthrough? Refer to the instructional video or client guide provided in the Client Resource Library, or submit a support ticket for a direct link to your platform’s tutorial.

Most Designtalks websites are built on the WordPress CMS due to its flexibility and scalability. E-commerce stores are primarily built using WooCommerce (the E-commerce plugin for WordPress) or occasionally Shopify, depending on the initial project scope and client needs. If you are unsure, you can find this detail in your original project handover documentation or by submitting a ticket.

For WordPress and most other platforms, you can access your CMS by adding /wp-admin (for WordPress) or /admin (for other systems) to the end of your website’s main URL (e.g., www.yourwebsite.co.za/wp-admin). You will log in using the unique credentials provided to you during the project handover phase. If you have misplaced your login details, please submit a ticket for a secure password reset.

Reporting frequency is determined by your specific Digital Marketing or SEO Package.

• Standard Packages: Typically include a monthly performance report and review meeting.

• Premium Packages: May include bi-weekly updates and a detailed monthly analysis. Your dedicated Designtalks Account Manager will ensure reports are delivered on the agreed schedule.

Your campaign performance data is typically available in one of two ways:

1. Client Dashboard: We often set up a custom, shared dashboard (e.g., using Google Data Studio/Looker Studio) that you can access 24/7.

2. Monthly Reporting: Detailed breakdowns, analysis, and strategic summaries are provided within your Google Ads PPC monthly report from your Account Manager.

Our Web Maintenance packages are designed to keep your site secure, fast, and up-to-date. Common inclusions are:

• Regular Core, Theme, and Plugin Updates.

• Monthly Security Scans and Bug Fixing.

• Off-site Daily/Weekly Backups.

• Uptime Monitoring.

• Basic content edits (package dependent). Please check your signed Web Maintenance agreement for a full, detailed list of services for your plan level.

Once the design is approved and final payment is received, your completed Logo Design and Brand Strategy files are delivered securely via a dedicated cloud folder (e.g., Google Drive or Dropbox). This package includes:

• Logo files in various formats (AI, EPS, PNG, JPEG) for both print and web.

• A comprehensive Brand Guidelines document detailing colour codes (HEX, CMYK), typography, and proper logo usage.

This is considered a high-priority issue. Please follow these steps:

1. Do Not Panic.

2. Call our Urgent Hotline (if provided in your welcome pack) or Submit an Urgent Support Ticket immediately via the link at the top of this page.

3. Include a clear description of the issue and any error messages you see. Our team is dedicated to addressing “website down” issues as a top priority under your Web Maintenance plan.

Backups are crucial for security. For clients on a Designtalks hosting and Web Maintenance package, full site backups are typically performed daily and retained for a period of 30 days. We also perform a manual backup before any major site update or development work.

• Website Packages: A typical structure is a 50% deposit to commence the project, followed by the remaining 50% upon final website sign-off and before launch.

• SEO Packages / Digital Marketing / Web Maintenance: These are subscription-based services billed monthly in advance, with payment due on the 1st of each month unless otherwise specified in your contract.